Returns & Exchanges

Changed your mind? You can return any pump for a refund within 14 days of receiving it, provided it is unused, uninstalled, in its original packaging and in the same condition you received it in.

To start a return, email sales@greenleafpumps.co.nz with your order number within the 14-day window and we will confirm the return address and next steps. You are responsible for the cost of returning the pump to us. We recommend a tracked courier service, as we cannot refund items that do not reach us.

Once the pump arrives and passes inspection, we will refund the purchase price to your original payment method. Any return shipping we arrange on your behalf is deducted from the refund.

This guarantee is in addition to your rights under the Consumer Guarantees Act 1993, which are not affected.

All GreenLeafPumps products come with an industry-leading 24-month warranty. We were the first in the market to offer this comprehensive coverage. If your pump is found to be faulty or defective due to manufacturing issues, we will repair or replace it as soon as possible at no cost to you.

To be eligible for warranty coverage, your pump must be used according to the provided instructions and for its intended purpose. The pump must not have been modified or damaged through misuse. You'll need the receipt or order confirmation email to process warranty claims.

If you need to make a warranty claim, please contact us directly via the Contact Us Page or reach out to our location at 111 Newton Road, Auckland 1010, New Zealand. Our technical support team will assess the issue and provide guidance on the next steps.

If your warranty claim is approved, we will provide instructions on how to return the pump to us. We will cover return shipping costs for valid warranty claims. Once we receive and inspect your pump, we will either repair it or send a replacement. Processing typically takes 5-10 business days once we receive the pump. For urgent situations, we may be able to expedite the process - please let us know your requirements when making the claim.

You can always contact us for any warranty questions at sales@greenleafpumps.co.nz

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item/s. We may need a photo of the defects to help with possible returns or exchanges.

For hygiene and safety reasons, a pump that has been installed, connected to waste or otherwise used cannot be returned under the 14-day satisfaction guarantee. Your 24-month warranty and Consumer Guarantees Act rights still apply.

Pumps damaged by blockages from non-approved materials (such as wet wipes, sanitary items, fats or oils), incorrect installation, physical damage or external liquid damage are not eligible for return or replacement.

We will notify you once we've received and inspected your pump and let you know if your return or warranty claim was approved. Approved refunds are issued to your original payment method. If more than 15 business days have passed since we approved your refund and it has not arrived, please contact us at sales@greenleafpumps.co.nz.